9.29.22 – Turbulence-Related Injuries

Thursday, September 29, 2022

Turbulence-Related Injuries

One of the most significant challenges experienced during the fall and winter seasons is inclement weather, which often leads to turbulence.

Always remain seated and secure yourself when encountering turbulence as quickly as possible. If you are in the aisle performing a service, brace the cart by wedging it between aisle seats, set the brakes, remove hot liquids from the top of the cart, and remain aware of the situation.

Stay seated until the Captain tells you it is safe to get up. If an emergency should arise, use your best judgment, and communicate with the flight deck. The most important thing is always to keep yourself safe.

Important Reminders:

• During the crew briefing, ask for additional information if you feel you have not received information concerning the possibility of turbulence during the flight.
• If the flight deck crew advises you to take or remain in your jumpseat, do so – as quickly as possible, and remain seated until further advised. The flight deck crew will make an initial PA informing passengers of the turbulence—follow-up with subsequent announcements if necessary.
• If you experience moderate or severe turbulence, report via CERS within 24 hours of the event. If you are on an international sequence, report the incident within 24 hours of your return.

Injured in Turbulence – What Next?
If you sustain an injury due to turbulence, notify the Captain immediately and request the turbulence and injury event be documented. If medical treatment is necessary, it is imperative to let the Captain know as soon as possible.

If you become injured due to turbulence, you may be eligible for an Injury on Duty (IOD).

IODs may be filed 24/7 by calling: 844-777-8463

IOD Instructions and Information

A triage nurse from Sedgwick will answer your call. You are NOT required to follow the nurse’s recommendations and are free to seek immediate medical treatment. Advise the nurse if you intend to seek urgent medical care. Not all injuries require immediate medical attention. In the event of a medical emergency, do not wait to speak with a nurse- seek immediate medical attention, or go to the nearest hospital emergency room. If follow-up care is needed, talk with your adjuster at Sedgwick.

Injured Fight Attendants should file a CERS Report.

The CERS Report link can be found on your EFB or the Flight Service website by clicking on P&P/Safety/Security (https://newcers.aa.com/home), or you may connect from your mobile device.

Please refer to the EFB – Safety and Security – General Safety for more information about turbulence safety.

In Solidarity,

Bellia Peckson
APFA National Injury on Duty Chair
[email protected]

Andrew Rhinehart
APFA National Safety & Security Department Interim Chair
[email protected]