Employee Assistance Program (EAP)
A trained volunteer APFA EAP peer representative from your base is available
7 days a week by calling the confidential phone line:
A trained volunteer APFA EAP peer representative from your base is available 7 days a week by calling the confidential phone line:
About APFA EAP
APFA Employee Assistance Program provides a safe and confidential resource for members of the Association of Professional Flight Attendants. APFA EAP is made up of active American Airlines Flight Attendants trained in EAP peer support services and volunteer their time to help their peer Flight Attendants and their families 24 hours, 7 days a week.
How APFA EAP Can Help You
The APFA Employee Assistance Flight Attendant Peer Program is comprised of three (3) distinct facets: Employee Assistance, Professional Standards; and Critical Incident Response Services.
Representative Contact Information
Marcus Recarte - EAP Specialist
Deb McCormick - EAP Co-Specialist
APFA EAP Phone Number
A trained volunteer APFA EAP peer representative from your base is available 7 days a week by calling the confidential phone line: (833) 214-2002
APFA EAP Peer Committee
APFA Employee Assistance Program (EAP) will consist of Flight Attendants volunteering their time to provide support for Flight Attendants and their family members, offering confidential assistance with personal and work-related concerns. Members of the APFA EAP will provide services offering emotional support, referral information, assistance with conflict resolution, and support following a traumatic event, both on and off the job.
Learn More about Being a Representative or Sign Up to Be a Representative
EAP Hotlines
5.06.24 – May 2024: Mental Health Awareness Month
APFA’s EAP Program provides emotional support and assistance to Flight Attendants and their families. APFA Employee Assistance Program can offer Flight Attendant peer support in addition to assessments and referrals.
Continue Reading3.12.24 – APFA EAP and Critical Incident Response Program (CIRP)
As Flight Attendants, we all play a vital role as first responders. Both your safety and well-being are of the utmost importance both to APFA and to the APFA EAP committee.
Continue Reading2.10.24 – Utilizing APFA EAP Professional Standards
During your sequence, if you are in a confrontation with a fellow Flight Attendant or Pilot that you cannot resolve, we strongly advise against directly contacting the company.
Continue Reading2.05.24 – EAP Peer Committee Representative Recruitment Now Open
The APFA Employee Assistance Program (EAP) is looking for Flight Attendants to join the volunteer APFA EAP Peer Committee to provide support and assistance to Flight Attendants at each crew base.
Continue Reading1.25.24 – New! APFA Notification System for Critical Incidents
American Airlines Inflight Management is responsible for providing the proper support Flight Attendants need when experiencing a critical incident while on duty, and communicating with APFA is an integral part of that responsibility.
Continue Reading12.04.23 – Flying and Over-the-Counter Medications
Can I safeguard my well-being and flight safety while using over-the-counter medications? Consider some best practices. Never use any medication that has alcohol as an ingredient while you are working or within 8 hours of working.
Continue Reading11.06.23 – Flight Attendant Drug and Alcohol Program (FADAP): Substance Use Disorders
As the holiday season fast approaches, celebrations, and gatherings of loved ones also take place. With some holiday gatherings, there will be alcohol served, and like anything, we must be aware of ‘risky” alcohol use.
Continue Reading10.30.23 – Don’t Write it Up – Talk it Out!
As part of APFA’s Employee Assistance Program, we have trained Professional Standards volunteers available to you in every base. After listening to your concerns, APFA EAP representatives will follow up on the situation and pursue the appropriate action necessary.
Continue ReadingAPFA’s EAP Program provides emotional support and assistance to Flight Attendants and their families. APFA Employee Assistance Program can offer Flight Attendant peer support in addition to assessments and referrals.
Continue ReadingAs Flight Attendants, we all play a vital role as first responders. Both your safety and well-being are of the utmost importance both to APFA and to the APFA EAP committee.
Continue ReadingDuring your sequence, if you are in a confrontation with a fellow Flight Attendant or Pilot that you cannot resolve, we strongly advise against directly contacting the company.
Continue ReadingEmployee Assistance Program
APFA's EAP program provides emotional support and assistance to Flight Attendants and their families. APFA Employee Assistance Program can offer Flight Attendant peer support in addition to assessments and referrals. APFA EAP understands that mental health issues can affect anyone at any time, occur in almost every family and workplace, and can adversely impact your quality of work and home life. If you, or someone you know suffers from a mental health concern we can help you find the resources you need.
Your APFA EAP can assist with finding resources for: Anxiety, Finding a Counselor, Coping/Stress, Depression, DOT Testing Concerns, Eating Disorders, Gambling, Grief, Health Concerns, Mental Health, Emotional Distress, Job Loss/Unemployment, Substance Abuse Information, and Trauma
Flight Attendant Drug and Alcohol Program (FADAP)
FADAP is a substance-abuse prevention program, created and promoted for and by the flight attendant profession and funded by the FAA. Throughout FADAP site you will find stigma free information on substance use, abuse and dependence.
Recovery is not a hard landing, it's a journey.
Resources
Additional Community and Professional Services and Resources
Professional Standards
APFA's Professional Standards operates as a self-help aid among flying partners by providing conflict resolution strategies to those in need. Flight Attendants are encouraged to contact the APFA Employee Assistance Program to resolve conflict rather than requesting action from management. For Professional Standards assistance call: 1 (833) 214-2002
Our Goals
- To promote and restore professional conduct
- Ensure a safe work environment
- To develop and utilize sound problem-solving skills
- “Don’t write it up”-call Professional Standards
Critical Incident Response Program
Provides a range of crisis intervention strategies in the aftermath of a critical incident or workplace trauma. As Flight Attendants, we are “First Responders” and your wellbeing is our first priority. A traumatic event in the workplace can provoke distressful emotions, which is a normal reaction to an abnormal event.
The Critical Incident Response Program (CIRP) is available for confidential help 24 hours a day, 7 days a week. We are Flight Attendants assisting Flight Attendants.
For CONFIDENTIAL assistance call: 1 (833) 214-2002
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...
APFA Headquarters
1004 West Euless Boulevard
Euless, Texas 76040
M-F: 9:00AM - 5:00PM (CT)
Phone: (817) 540-0108
Contract & Scheduling Desk
M-F: 7:00AM - 7:00PM (CT)
Phone: (817) 540-0108
After-Hours Live Chat
M-F: 3:00PM - 11:00 PM (CT)
Sat-Sun: 9:00AM - 5:00PM (CT)
Currently, no scheduled events...